Shipping policy
Shipping Policy
Last updated: 19/07/2025
Because every item is made to order, total delivery time = Fulfillment (production) time + Shipping (transit) time. This document explains how we handle dispatch, transit, tracking, customs, and delivery issues.
1. Order Processing & Fulfillment
Production begins shortly after payment is confirmed.
- Typical fulfillment time: 3-5 business days (non‑peak). Some products (e.g., embroidery, all‑over prints) may take longer.
- During high‑volume periods (sales, holidays) fulfillment may extend by a few business days.
- Multi‑item orders may ship in separate packages if produced at different facilities.
2. Shipping Zones & Methods
We ship worldwide—except to destinations currently under international sanctions or where carriers have suspended service due to conflict or severe instability.
Shipping method options (carrier service names may vary by destination):
- Standard / Economy: Cost‑efficient tracked service (all orders)
Certain remote addresses, PO Boxes, APO/FPO/DPO, and restricted territories may have limited service or longer transit times. If an order cannot be delivered, we’ll contact you to adjust or refund.
3. Estimated Transit Times (After Fulfillment)
These are indicative ranges (business days) once the order leaves the facility. They exclude production time and customs delays.
| Region | Standard |
|---|---|
| USA / Canada | 5-8 |
| Europe (EU/EEA) | 5-15 |
| UK | 3-10 |
| GCC / Middle East | 10-20 |
| Australia / NZ | 10-20 |
| Asia (major hubs) | 10-20 |
| Rest of World | 7-15 |
Note: These windows are not guaranteed. Force majeure, customs, or carrier backlogs can extend delivery.
4. Order Tracking
- A tracking number (or tracking link) is emailed when a shipment is generated.
- Tracking activation may lag 24–48h while the carrier registers the package scan.
- If multiple packages are sent, each will have its own tracking number.
5. Shipping Costs
Displayed at checkout and calculated by a flat rate. Any import duties, VAT, brokerage fees, or local taxes are not included (unless explicitly stated) and are the recipient’s responsibility.
6. Customs, Duties & Taxes
International shipments may incur import duties or VAT. We do not control or pre‑pay these (unless noted for specific destinations). If a customer refuses to pay assessed customs fees and the package is returned or destroyed, refunds may be limited to the product cost (excluding original shipping) only if the goods are received back in resalable condition. Certain made‑to‑order goods may be non‑returnable—see Return & Refund Policy.
7. Address Accuracy
Customers must provide a complete, deliverable address (including apartment / suite / building / postal code).
- Insufficient / incorrect address: Carrier returns package → reshipment at customer cost after a corrected address is confirmed.
- Changes requested after fulfillment starts are not guaranteed.
8. Split Shipments
To speed delivery, items may ship separately from different production facilities or if an item becomes ready earlier. This does not affect overall shipping charges already calculated at checkout.
9. Delivery Issues
| Scenario | Action |
|---|---|
| Marked Delivered but Not Received | Wait 24h, check with household, neighbors, building management. If still missing, email us within [5] days with order number + tracking. We’ll assist with a carrier trace (resolution not guaranteed). |
| In Transit / Stalled | If no tracking movement for [7] consecutive business days (domestic) or [12] (international), contact us. |
| Lost in Transit | Confirmed lost after carrier investigation → replacement or refund per our Return & Refund Policy. |
| Damaged in Transit | Provide photos of outer packaging + product within 30 days of receipt. |
| Unclaimed / Refused | Returned packages for unclaimed, refused, or unpaid customs fees → reshipment cost is the customer’s responsibility; original shipping non‑refundable. |
All claims for lost/damaged/misprinted/defective items must adhere to the timelines in the Return & Refund Policy.
10. Delivery Guarantees & Delays
We do not promise delivery by a specific date unless an explicit written guarantee was issued after order placement. Events outside our control (extreme weather, strikes, natural disasters, carrier network congestion, customs holds) can extend timelines (“force majeure”).
11. Risk of Loss & Title
Risk of loss passes to the customer upon carrier’s confirmation of delivery to the provided address. Title transfers upon fulfillment handoff (subject to payment clearance). For jurisdictions with differing statutory rules, local mandatory consumer protections prevail.
12. Order Changes & Cancellations
Because production is rapid, change or cancel requests must be submitted within [12 hours] of order placement. After fulfillment begins, modifications (including size, color, address changes) aren’t guaranteed.
13. Unsupported Returns to Sender
Do not send items back to the return address unless authorized. Unauthorized returns may be donated or disposed of with no refund (see Return Policy).
14. Fraud Prevention
Orders flagged for potential fraud or payment irregularities may be held pending verification. This may delay fulfillment.
15. Holiday & Peak Season Advisory
Order early during November–January and other seasonal peaks. Published estimates may lengthen; we update customers if systemic delays occur.
16. Contact
Questions about shipping or a specific order?
Email: hello@waooo.today
Please include your order number and relevant tracking link in all correspondence.
17. Governing Language
This policy is provided in English. If translated, the English version controls in the event of conflict or ambiguity.